. T E R M S & C O N D I T I O N S .
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Annie Jowett t/a Annie Jowett Limited (“we/us”) makes available to you, the event commissioner and any of our services. By paying the booking fee to secure your event florals with Annie Jowett Limited you agree to the following terms and conditions.
1. Annie Jowett Limited Products and Services
1.1 All Annie Jowett Limited products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously agreed component within a design of equivalent value and quality without notice. This includes specific flowers/plants and sundries that may not be available. I would stress that flowers and plant material are natural products and colours may differ/be unavailable to those agreed but we will always make every effort to source products accordingly.
1.2 In the event that Annie Jowett Limited are unable to supply a product, service, any substitute product or service to you at all, we shall notify you as soon as possible and shall reimburse your payment in full. See 7.1.
1.3 All in person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding date is booked Annie Jowett Limited is available for contact by email at any stage to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.
2. Prices and Payment
2.1 To secure your event date with Annie Jowett Limited a non refundable 25% booking fee is required from you, the event commissioner.
2.2 Prices listed within the Annie Jowett Limited wedding and event proposal will remain valid for 14 days from the date sent to you, the event commissioner. Prices in the proposal should be taken as a guide. Should the components for the intended final design of the product or service rise significantly we shall notify you, the event commissioner as soon as reasonably possible and pass this cost on to said event commissioner.
2.3 The final invoice for your wedding and event florals will be issued to you after your order has been confirmed. Full payment for the product or service must be received prior to the event or service and no less than 4 weeks before the event. Annie Jowett Limited reserves the right to cancel any wedding and event florals, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
2.4 Once flowers have been confirmed, any subsequent changes made to a wedding and event order must be submitted in writing by the bride, groom or appointed acting party. Annie Jowett Limited will order your wedding flowers approximately ten to fourteen days before your wedding date, dependent on type of flowers chosen. You will not be allowed to make any significant changes after the order has been placed without additional fees. We will, however try to make small changes where possible to accommodate your needs.
3.1 Annie Jowett Limited charges for travel at a cost of 85p per mile. For travel times over 60 minutes, a rate of £15.00 per hour, or part thereof will be charged in addition to mileage.
3.2 Incorrect personal details may lead to problems or delays in delivery, so before placing or confirming your order for a product or service, please ensure that you, the event commissioner, have provided full address and telephone details, including accurate postcode of the venue or agreed recipient and your contact telephone number or email address so that we can notify you in the event that any delivery problems are encountered.
3.3 The event commissioner’s flowers will be delivered or set up at a time previously agreed between Annie Jowett Limited and you, the event commissioner. If for any reason we are not able to meet the delivery or set up time, the event commissioner will be notified as soon as possible.
4. Event Set Up
4.1 Annie Jowett Limited will personally deliver and set up your flowers unless otherwise agreed. For large events trusted freelance assistants are brought in to ensure smooth and timely set up.
4.2 Annie Jowett Limited accept no responsibility for any damage caused by flames or lit candles at an event once we have left the wedding set up. Whilst Annie Jowett Limited can provide candles and candle vessels, it is usually the caterer and/or venue staff that light them and we will not therefore be held accountable for any damage caused by them.
4.3 Annie Jowett Limited accepts no responsibility for failure to collect, wear or use of any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/or individual.
4.4 Annie Jowett Limited requires that we are the sole provider of floral arrangements and/or fresh flowers and foliage. If you wish to add your own arrangements, please notify us.
Please note, other than church flower teams, we will not work or partner with any other provider of florals for your event. This is non-negotiable.
5. Cancellation of the Annie Jowett Limited Products or Service
5.1 Cancellation of the Annie Jowett Limited products or services must be notified as soon as possible. Any booking fee paid will be retained regardless of the circumstances of the cancellation. As per term 2.2, we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
Please see below for following timescales and refund amounts:
9 months or more before event date: Booking fee retained, no further payment required
6-8 months before the event date: Booking fee retained, and an admin fee of £250 required
3-5 months before the event date: Booking fee retained, and 50% of final amount payable
4 weeks – 3 months before the event date: Booking fee retained, and 75% of final amount payable
4 weeks up to event date: Booking fee retained, and full amount payable.
6. Complaints about the Annie Jowett Limited Products or Service
6.1 In the event that the event commissioner is not satisfied with the Annie Jowett Limited product or service, any complaints should be addressed in the first instance, and within 1 working day of the delivery date, to:
Email - firstname.lastname@example.org
6.2 Because of the perishable nature of our products, the event commissioner will be advised upon delivery how to store/care for your product and we ask that you fulfill this. Usually, the instruction will be to keep the product in a cool area, away from any drafts, heat or strong fumes. If a bridal bouquet is supplied, it is to have a water source, tissue paper or gift bag until usage.
7. Disclaimer- Ill health, Acts of God or Adverse Weather Conditions
7.1 Whilst we agree to use our reasonable endeavors to ensure that the Annie Jowett Limited service is fully operational and error-free, we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the Annie Jowett Limited product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and, if the event is out of season, we will discuss a contingency plan with the event commissioner. We have contingency plans for such occasions of sudden ill health. If Annie Wilcock of Annie Jowett Limited is unable to personally complete or deliver your event, then this will be completed by a member of our experienced freelance team or outsourced accordingly. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the Annie Jowett Limited service or product as agreed, then we can only offer a refund of full monies paid.
8. Props, Styling and Decoration
8.1 Items hired or borrowed from Annie Jowett Limited (such as vases, containers, props) shall at all times remain the property of Annie Jowett t/a Annie Jowett Limited. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Annie Jowett Limited. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. The hire period for all goods supplied by Annie Jowett Limited will be variable and agreed prior to your wedding or event, along with details for return/collection.
9.1 We reserve the right to supplement and amend the Terms and Conditions of Annie Jowett Limited product or service from time to time. We will inform the event commissioner of any changes to the Annie Jowett Limited terms and conditions. If you do not sign and return a copy of the Terms and Conditions as listed herewith; by the act of paying a booking fee you are proceeding with the booking and entering into a contract and therefore agree to these Terms and Conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate Annie Jowett Limited products or services for any reason at any time.